Refund policy

Returns policy - Legion of Dogs

1. Right to withdraw from the contract

1.1. A customer who is a consumer has the right to withdraw from a distance contract within 14 calendar days of receiving the parcel, without giving a reason.

1.2. This right also applies to entrepreneurs running a sole proprietorship, if the purchase is not of a professional character for them and they exercise so-called "consumer rights".

1.3. In other cases (a business purchase of a professional character) the right of withdrawal does not apply.

1.4. To exercise the right of withdrawal, the customer should send notice by email to: info@legionofdogs.pl, quoting the order number and contact details.

2. Return conditions and product condition

2.1. For the customer to receive a full refund, the returned product should be in unchanged condition, unless a change was necessary within the bounds of ordinary handling (e.g. trying it on). The product should have its original packaging and tags.

2.2. Liability for reduced value: the customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

2.3. In the case of a return of a product that is:

• damaged,
• soiled (e.g. with hair, signs of use on a walk),
• stripped of its original tags,
• or bearing other signs of use beyond ordinary trying-on,

the shop reserves the right to reduce the refund amount in proportion to the degree of lost value. Where the product is no longer fit for resale, the deduction may amount to up to 100% of the product price.

2.4. The tag as a condition for inspecting the product. Products that can be fully viewed, checked and tried on without removing the tag (including muzzles, prong collars, chains and protective sleeves) should be returned by the customer with the tag intact and originally attached. The tag confirms that the product is new and unused and allows it to be resold. Removing or tearing off the tag on such products goes beyond what is necessary to establish the nature, characteristics and functioning of the item (cf. point 2.2) and reduces the value of the product, as it can no longer be offered as new. In such a case the shop reduces the refund amount by the lost value, no less than 20% of the product price, and if the product is not fit for resale the deduction may be up to 100% of the price (in line with point 2.3).

2.5. Products such as dietary supplements and food may only be returned in unopened and intact packaging (for reasons of hygiene and health protection).

2.6. The right of withdrawal does not apply in particular to:

• products made to individual order (e.g. personalised),
• perishable products,
• supplements and food once the packaging has been opened.

3. Return procedure

3.1. After notifying us of a return, the customer should send the product back to:

Legion of Dogs, Mariak 24, 63-435 Mariak, Poland

3.2. The direct cost of returning the product is covered by the customer.

3.3. The customer must enclose inside the return parcel information that clearly identifies the order the return relates to: the order number together with the first and last name or the email address given at purchase. This can be a withdrawal statement or an enclosed note.

3.4. A return parcel without information identifying the order cannot be assigned to a specific order, which makes it impossible to process the return and pay out the refund. The shop may attempt to contact the sender if it holds data enabling such contact. This is not, however, an obligation of the shop, and the sender's data is not always available. The deadline for the refund (point 4) runs from the moment the return is correctly identified.

4. Refund of payment

4.1. On receiving the product, the shop verifies its condition in line with point 2.

4.2. If the product bears no signs of use beyond what is necessary to inspect it, the shop refunds the payment within 14 days.

4.3. The shop refunds the payments received, including the cost of delivery. If the customer chose a delivery method other than the cheapest standard method offered by the shop, the shop does not refund the additional costs resulting from that choice - the delivery cost is refunded only up to the amount of the cheapest delivery method offered. If the order qualified for free delivery, the delivery cost was 0 PLN and is not refundable.

4.4. If a reduction in the product's value is found, the shop will inform the customer by email of the deduction amount, and the refund will be reduced by that amount.

4.5. The refund is made using the same payment method the customer used, unless agreed otherwise.

5. Contact

If you have any questions about returns, please get in touch: 📧 info@legionofdogs.pl